Bill Lang International helps entrepreneurs and people in business maximise their success. This is achieved through a range of solutions for start-ups and established organisations.

The solutions include business acceleration, training, coaching, mentoring and organisational improvement systems.

Our solutions for established organisations have been used globally by over 10 million consumers and small businesses to provide customer and staff experience feedback to service organisations. Over 30,000 staff and managers use the organisational performance systems to maximise their personal engagement, teamwork and results. Tens of thousands of additional people access our business and skill development advice via the television series Career Success with Bill Lang, The Business Improver web series and the DVD Winning the Career You Deserve.

We believe everyone has the potential for workplace and personal business success. At Bill Lang International we continuously work to create and deliver solutions that strive for service excellence and exceed the expectations of our clients and members.

Our team

Our staff of seasoned professionals have worked as leaders, managers, coaches and consultants in the following industry sectors and functional areas:

  • Financial services including retail banking, investments and business banking
  • Retailing, including internet, telephone, consumer electronics, business supplies and consumer products
  • Professional services, including marketing, public relations, recruitment and accounting services
  • Information technology
  • Head office strategy and support functions, including internet channels, corporate affairs, customer strategy and operations
  • Sales and account management
  • Call centres for inbound service and outbound sales
Bill Lang
Bill LangDirector, Coach and Advisor
Ian Roberts
Ian RobertsBusiness Improvement Consultant and Mentor
Fiona Lang
Fiona LangManager, Finance and People
Marita Taylor
Marita TaylorOperations Manager
Martin Livingston
Martin LivingstonBusiness Improvement Consultant
Michael Kerr
Michael KerrBusiness Improvement Consultant and Mentor