What are the 8 Skills for Career Success™?
8 Skills for Career Success™ is a skill development program designed to teach people how to increase their success at work by increasing their workplace productivity and workplace effectiveness. Based on a review of approaches used by global business leaders and leveraging Bill Lang’s Harvard and International business experiences, 8 Skills for Career Success™ has been designed to integrate business management, interpersonal effectiveness and career self-management skills.
Every individual is a personal service provider and the business management concepts and capabilities used by leading service organisations such as GE, Southwest Airlines, Starbucks and the Disney Company are equally applicable. Through the 8 Skills for Career Success™, these key concepts are learnt and can be quickly applied in the workplace.
When delivered in Seminar format, a combination of slides, discussion, worksheets, case studies, group exercises, in-depth video interviews are used. The interviews are with executives and global entrepreneurs and feature excerpts from the TV series ‘Career Success with Bill Lang’.
8 Skills for Career Success™ is an interactive and accelerated learning experience and can also be studied as part of a Self-Learning or E-Learning program.
Which Skill Seminars are Right for Your Staff?
For new entrants to the workforce, recent graduates and other sub-management level staff, every skill seminar within the 8 Skills for Career Success™ series will deliver additional workplace value. Consistent with Harvard Business School’s Service-Profit-Chain Framework, 8 Skills for Career Success™ delivers increased value to both the organisation and staff. Staff are motivated and equipped to deliver greater results for customers and shareholders.
Each seminar is quite different, and over the course of the series, participants acquire a range of skills that enable them to immediately increase their workplace productivity and effectiveness. Whilst the completion of one, or even two of the seminars will make a difference in the workplace, completion of all 8 will have the greatest impact.
We generally recommend that the seminars be completed in the following order:
1. Career Business Planning
1. Career Business Planning
Career Business Planning teaches participants the six questions they need to answer in order to develop their own career business plan – a plan that is a summary of where they presently are, coupled with a plan of how to get to where they want to be.
Participants leave the seminar with a greater understanding of career planning and goal setting, the need for taking personal responsibility for their career development and the need for a more proactive and positive attitude to their employer and work colleagues.
2. Personal Branding
Personal Branding is a seminar where participants learn what ‘brand’ means; how brands can be classified and they are introduced to the power that a brand can have. The process of identifying their current personal brand is explored and how to define and then implement a personal brand plan is reviewed.
At the conclusion of the seminar, participants appreciate how important their attitude and behaviour can be in building an effective personal brand and reputation in the workplace. They receive a Personal Branding Action Plan that helps them manage the development of an effective Personal Brand and workplace reputation.
3. Personal Productivity
Personal Productivity looks at how people should organise themselves, how to prioritise tasks and reviews ways people can become more efficient in the tasks that routinely take up most of their time. During this seminar, participants closely examine the different tasks they currently do in their job; how they have been managing their time with respect to these tasks and how efficiently they perform the various activities that dominate their working lives.
Each participant takes with them a Personal Productivity Action Plan, so ensuring diary time is allocated to what is important, not just what seems to need doing.
4. Effective Decision Making
Effective Decision Making overviews the decision making process, the steps that are involved in making a decision and the importance of involving people throughout the decision process. During this seminar, participants use case studies to explore the decision making process.
Each participant is given a Decision Action Plan containing the steps that can be applied to every decision they have to make, irrespective of its complexity. This tool can be used on each occasion they are required to make decisions at work.
5. Relationship Effectiveness
Relationship Effectiveness reviews the knowledge and action elements that are required to achieve relationship effectiveness. The seminar discusses the importance of treating each relationship as unique and independent.
At the conclusion of the seminar, participants are equipped with a Relationship Knowledge + Action Plan. With this, participants are able to develop and implement strategies to maximise their key working relationships and are able to track their relationship effectiveness over time.
6. Great Team Playing
Great Team Playing focuses on what it is that defines someone as a great team player as opposed to someone who is simply a member of a team. Participants discuss and review the importance of purpose, process and participation as they apply to the team environment.
At the conclusion of the seminar, each participant receives a Team Player Action Plan. This Action Plan allows them to identify an important team that they are a part of and to assess how they are going with respect to their knowledge of and participation in the team. If an area requiring improvement is identified, participants detail what actions they will take to improve their performance.
7. Organisational Smarts
Organisational Smarts reviews what an employee should know about their organisation and how they can use this information to be more productive and effective in the workplace.
Participants leave the seminar with a checklist of questions relating to their organisation, it’s capabilities and their colleagues’ responsibilities. They are each given an Action Plan that has as its end result – ‘I know’, not ‘I don’t know’.
8. Service Quality Systems
Service Quality Systems looks at why good service matters and defines the basis of quality service. Participants learn to understand the importance of service attributes; how to measure their current level of service quality and how to implement their own personal service quality system.
Each participant receives a Service Quality Action Plan which includes a scorecard. Through the scorecard, participants can rate their service performance with a given customer or internal client; receive a service performance rating from that person and then work towards improving their service performance based on the feedback received.
Licensing and Customisation Options for the 8 Skills for Career Success™
8 Skills for Career Success™ may be licensed for in-house delivery. Alternatively, Bill Lang International can provide Certified Trainers to deliver the program for you.
To learn more about the 8 Skills for Career Success™ and how they can improve the workplace performance of your staff Contact Us (via email) or phone (03) 9473 3688 (International Callers +61 3 9473 3688)
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