What are the 8 Skills for Career Success™?

8 Skills for Career Success™ is a skill development program designed to teach people how to increase their success at work by increasing their workplace productivity and workplace effectiveness. Based on a review of approaches used by global business leaders and leveraging Bill Lang’s Harvard and International business experiences, 8 Skills for Career Success™ has been designed to integrate business management, interpersonal effectiveness and career self-management skills.

Every individual is a personal service provider and the business management concepts and capabilities used by leading service organisations such as GE, Southwest Airlines, Starbucks and the Disney Company are equally applicable. Through the 8 Skills for Career Success™, these key concepts are learnt and can be quickly applied in the workplace.

When delivered in Seminar format, a combination of slides, discussion, worksheets, case studies, group exercises and in-depth video interviews are used. The interviews are with executives and global entrepreneurs and feature excerpts from the TV series ‘Career Success with Bill Lang’.

8 Skills for Career Success™ is an interactive and accelerated learning experience and can also be studied as part of a Self-Learning or E-Learning program.

Which Skill Seminars are Right for You?

Whether you are a new entrant to the workforce, a recent graduate or you have just assumed management responsibilities each of the 8 Skills will help you maximise your career success.

Each seminar is quite different, and over the course of the series, you acquire a range of skills that will enable you to immediately increase your workplace productivity and effectiveness. Whilst the completion of one, or even two of the seminars will make a difference in the workplace, completion of all 8 will have the greatest impact.

We generally recommend that the seminars be completed in the following order:

1. Career Business Planning
2. Personal Branding
3. Personal Productivity
4. Effective Decision Making
5. Relationship Effectiveness
6. Great Team Playing
7. Organisational Smarts
8. Service Quality Systems

1. Career Business Planning

Career Business Planning teaches you the six questions you need to answer in order to develop your own career business plan – a plan that is a summary of where you presently are, coupled with a plan of how to get to where you want to be.
You leave the seminar with a greater understanding of career planning and goal setting, the need for taking personal responsibility for your career development and the need for a more proactive and positive attitude to your current employer and work colleagues.

2. Personal Branding

Personal Branding is a seminar where you learn what ‘branding’ means; you will learn how brands can be classified and you will be introduced to the power that a brand can have. The process of identifying your current personal brand is explored and how to define and then implement a personal brand plan is reviewed.
At the conclusion of the seminar, you appreciate how important your attitude and behaviour can be in building an effective personal brand and reputation in the workplace. You will receive a Personal Branding Action Plan that helps you manage the development of an effective Personal Brand and workplace reputation.

3. Personal Productivity

Personal Productivity looks at how you should organise yourself, how to prioritise tasks and reviews ways you can become more efficient in the tasks that routinely take up most of your time.
During this seminar, you closely examine the different tasks you currently do in your job; how you have been managing your time with respect to these tasks and how efficiently you perform the various activities that dominate your working life. When you leave you will take with you a Personal Productivity Action Plan, so ensuring diary time is allocated to what is important, not just what seems to need doing.

4. Effective Decision Making

Effective Decision Making overviews the decision making process, the steps that are involved in making a decision and the importance of involving people throughout the decision process.
During this seminar, case studies are used to explore the decision making process.
You receive a Decision Action Plan containing the steps that can be applied to every decision you have to make, irrespective of its complexity. This tool can be used on each occasion you are required to make decisions or recommendations at work.

5. Relationship Effectiveness

Relationship Effectiveness reviews the knowledge and action elements that are required to achieve relationship effectiveness. The seminar discusses the importance of treating each relationship as unique and independent.
At the conclusion of the seminar, you are equipped with a Relationship Knowledge + Action Plan. With this, you are able to develop and implement strategies to maximise your key working relationships and are able to track your relationship effectiveness over time.

6. Great Team Playing

Great Team Playing focuses on what it is that defines someone as a great team player as opposed to someone who is simply a member of a team. You discuss and review the importance of purpose, process and participation as they apply to the team environment.
At the conclusion of the seminar, you will receive a Team Player Action Plan. This Action Plan allows you to identify an important team that you are a part of and to assess how you are going with respect to your knowledge of and participation in the team. If an area requiring improvement is identified, you detail what actions you will take to improve your performance and become a Great Team Player.

7. Organisational Smarts

Organisational Smarts reviews what you should know about your organisation and how you can use this information to be more productive and effective in the workplace.
You leave the seminar with a checklist of questions relating to your organisation, its capabilities and your colleagues’ responsibilities. You receive an Action Plan that has as its end result – ‘I know’, not ‘I don’t know’.

8. Service Quality Systems

Service Quality Systems looks at why good service matters and defines the basis of quality service. You learn to understand the importance of service attributes; how to measure your current level of service quality and how to implement your own personal service quality system.

You will receive a Service Quality Action Plan which includes a scorecard. Through the scorecard, you can rate your service performance with a given customer or internal client; receive a service performance rating from that person and then work towards improving your service performance based on the feedback received.

For more information please Contact Us (via email) or phone +61 3 9473 3688